A Simyo SIM Card for every phone

Have you lost signal or are you receiving error messages on your phone? Then it is important to find out whether the SIM card is defective or if it's your phone. You can test this by using the SIM card with another phone. If this doesn't work, there's something wrong with your SIM card.

On Mijn Simyo , you can order a replacement for €5 under Instellingen > Simkaart (Settings > SIM card).

Did you activate it?

A replacement SIM is always sent blocked. You need to activate it in Mijn Simyo first . It can take 5–10 minutes. Restart your phone during this time.

PIN and PUK code

The replacement SIM card has a new PIN and PUK code. After activation, you will find the new codes on Mijn Simyo under Instellingen > Simkaart (Settings > SIM card). Can't see the new codes right away? Then log in to Mijn Simyo again. You will also receive an email with the new codes.

You can always report an unsafe product to customer service. If your SIM card poses a physical danger, you should report it. Customer service will pass this on to our security department, who will investigate it for you. The customer service representative can also request a new SIM card for you right away.

That's easy. First, go to Mijn Simyo and enable ‘Bellen in en naar het buitenland' (Calling abroad and to foreign countries). Next, enable the settings ‘Internetten in Nederland’ (Internet in the Netherlands) and ‘Internetten in het buitenland’ (Internet abroad) on Mijn Simyo. Finally, all you need to do is enable roaming on your phone. You can do this in your phone's settings. And that's it. Your phone is ready to go.

Check which SIM card size fits in your phone, so you can pop out the right one. It’s a small card that can do a lot for you — but figuring itself out isn’t one of them. You can find the required size in your phone’s manual.

Unfortunately, it's not possible to order a duo SIM. Simyo only links one number to one SIM card at a time.

You can have a maximum of five connections per address and/or bank account number. Any orders after that will be rejected.

Of course, family can consist of more than five people or that you live in a student house. In that case, it is best to contact our customer service . We will check for you whether the sixth SIM card can still be approved.

If this isn't the case, take a screenshot of your payment and send this to customer service. We will arrange the refund for you as soon as possible.

Technically, yes. But we do not support this and even advise against it, because our SIM cards are not intended for it. Plus, you may miss important notifications.

The Simyo SIM card is designed and made for network connections via mobile phones. With the network connection, you can make calls, send text messages, and use the internet on your mobile phone.

Check out our Sim Only subscription or Prepaid SIM card .

Are you a new customer and do you get a notification when you insert the Simyo SIM card into your phone? Are you using a different phone than usual and is the SIM card not working? Then your phone may be SIM-locked. These notifications indicate a SIM lock:

• SIM invalid;
• Network code;
• SP code;
• Blocking code;
• SIM not valid;
• Insert SIM;
• SIM not available.

Remove your SIM card from your phone and try it again. Do you see the same message again? Then you can be sure that your phone is SIM-locked. Contact the provider from whom you purchased the phone and ask for the unlock code. They will ask for your IMEI number for verification purposes. This is the unique number stored in your phone. You can find it on the white sticker under the battery or by pressing *#06#. The IMEI number will then automatically appear on your screen.

Is your notification not listed? Please contact our customer service .

If you receive an error message after entering your PIN code, you have entered the wrong PIN code and/or the wrong SIM card. If you forgot your PIN code, you can look it up via Mijn Simyo . If you ever changed the PIN code of your SIM card in your phone, you won't be able to find it there.

Did you forget your changed PIN code?

That can happen. We will help you set up a new PIN code:

• Block PIN code: Block the PIN code by entering a deliberately incorrect PIN code three times.
• Enter the PUK code: Then enter the PUK code. You can also find the PUK code on Mijn Simyo under Instellingen > Simkaart (Settings > SIM card). Do you have a Samsung device? If so, your Samsung phone may not accept the PUK code. Please read the question below carefully. You can read more about the PUK code here .
• Create a new PIN code: Your phone will now ask for a new PIN code. You can create your own or choose the PIN code on Mijn Simyo.
• Device code: Most devices allow you to set your own (PIN) code. The difference is that this code secures your phone rather than your SIM card. You enter this code every time you unlock your phone. If you have forgotten your device code, we cannot retrieve it for you.

Some Samsung phones do not accept PUK codes. Follow the four steps below:

• Insert your Simyo SIM card into a different brand of phone. It does not matter what brand it is, as long as it is not a Samsung.
• Enter the PUK code of your Simyo SIM card.
• Remove the SIM card from the phone and place it back in your own Samsung phone.

You can now enter the new PIN code and unlock the SIM card.

Are you unable to make calls or send text messages and think your service has been disconnected? There could be several reasons for this.

Tip: First, turn off your phone, remove the battery, put it back in, and then turn your phone back on. This could solve the problem.

• Still no connection and are you a new customer? Then take a look here .
• Have you been a customer for a long time? We have created a separate page about your phone connection . Read about the possible causes and solutions so you can start making calls again as soon as possible.

Whatever you do, don’t guess random codes! After 10 wrong tries, your SIM is blocked forever. You’ll then need a replacement SIM. You can always find your PUK in Mijn Simyo .