Roaming: calling and using data abroad

No, calling, texting, or using the internet from the Netherlands to foreign numbers is not considered roaming. You’re still on your own provider’s network. The Sim Only rate for calling another EU country from the Netherlands is €0.23 per minute. Check our rates for calling abroad for more information.

Calling or texting Dutch numbers that are currently abroad is included in your Sim Only bundle . For example, calling a friend on holiday in Germany or Canada. Receiving calls within the EU is also free. So if you receive a call abroad within zone 1, you can just answer it, because it won't cost you anything!

If you want to call, text, or use the internet abroad, make sure roaming and data roaming are turned on in your phone. See our Device Help for step-by-step instructions to do this.
In the Netherlands, roaming doesn’t need to be on. You're on Simyo’s home network via KPN.

See our Device Help for instructions for Android and iPhone.

After Brexit, nothing has changed for roaming rates. You can call and use data in the UK from your bundle, just like in the Netherlands.

No, you'll pay the same as if that person were in the Netherlands. This also applies to leaving a voicemail for someone with a Dutch number who is abroad.

Want to know the rates for countries like the UK, Switzerland, or Ukraine? See the zone overview and the rates for details.

When you cross a border or turn on your phone abroad, Simyo must inform you of the rates for that zone . We send you an SMS with this information. Already know the rates or where to find them? Then you can turn these messages off.

• To turn them off: Send an SMS to 1330 with the text INFO UIT.
• To turn them on: Send an SMS to 1330 with the text INFO AAN.

If your bundle runs out in zone 1, you pay EU out-of-bundle rates: €0.23 per minute, €0.07 per SMS, and €0.15 per MB. Is your bundle almost gone? Buy extra minutes or data in Mijn Simyo or the app, just like in the Netherlands.

Will I receive a warning?

Yes, you will receive a warning by SMS once you're at 80% and 100% of your data bundle. Additionally:

• If your bundle runs out and you don’t buy extra MBs, you pay €0.15 per MB.
• To help you manage costs, we warn you when you reach €48.40 in data use abroad.
• At €60.50, you’ll receive a final warning. Reply with Ja to 1330 to keep using data abroad and accept the costs. If you don't reply, we block mobile internet abroad on your SIM. This will prevent additional costs.

For calling bundles, you don’t get warnings.

You can always check remaining minutes in Mijn Simyo or the Mijn Simyo app. Here you can also see the date and time when the consumption was last updated.

Yes, from the Netherlands, you can always text abroad. The cost depends on the zone of the foreign number. See our rates for calling and texting abroad .

Tip: make sure that the phone numbers in your phone are stored with the correct country code, so that you can easily send text messages from abroad. The number 0612345678 would be 0031612345678 or +31612345678.

When roaming in the EU, the quality of your connection will be as similar as possible to the quality on our network in the Netherlands. If that's not possible, we'll offer the highest possible quality on the network you are connected to.

The quality on a network abroad may differ from what you are used to in the Netherlands. This can be due to the network technology and generation, and the delay on the network where you are located. Internet speed may be lower and the delay higher if the network where you are located only has coverage with an older network generation, such as 2G or 3G. Internet speeds on newer network generations such as 4G or 5G should be higher. Are you experiencing connection problems at your location abroad? You could try to manually connect to another available network.
The internet speed determines how fast you can download and/or upload. It will also have an effect on the quality of the videos you stream, for example. Depending on your phone and the available network, you may have different call quality in certain locations. For example, the quality is better if you can make calls via 4G. You may sometimes notice a difference in network delay (latency) when playing online games.

Inspect the list with the quality per network within the EU .

Are you in Cyprus or another border area with the EU and don't want to have extra costs? To be on the safe side, it's best to turn off your internet and pay close attention to the border messages. Before you make a call, check whether you have turned on your data or whether you are connected to a network that falls within Zone 1 (including the EU). Your latest border message should tell you which zone you are in.

Are you going to make calls, send text messages, and use the internet within the EU on an airplane? This is not covered by your subscription. Satellite rates will apply ( zone 4 ).

See Phone connection abroad for the steps to fix this and make calls abroad again.

Receiving voicemail messages abroad is always free with Simyo. Listening to your voicemail is charged at the local calling rate of the country you’re in. At the top of the page, you can find the costs per country.

Leaving a voicemail for a Dutch number abroad is charged at the normal Dutch rate (within your bundle).