• Adjust on a monthly basis
  • Reliable 5G network ofKPN
  • 8.2 according to the Consumers Association
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Mijn Simyo
Mijn Simyo

Sim Only

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Simyo eSIM

Simyo eSIM

At Simyo, you can now opt for an eSIM. eSIM is a digital SIM card. eSIM functions the same as a plastic SIM card but is built into your phone.

Order a Sim Only eSIM

Prepaid

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35 times the best according to the Consumers Association

35 times the best according to the Consumers Association

35 times, the Consumers Association has rated us the best phone provider in the Netherlands.

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Phones

Order a phone
Subscriptions with phone

Subscriptions with phone

Is it time for a new phone? Great news: you can now get a new phone with your Simyo subscription. Applies to both new and loyal Simyo customers.

Check the phones

eSIM

Order Sim Only with eSIM Order Prepaid with eSIM
Simyo eSIM

Simyo eSIM

At Simyo, you can now opt for an eSIM. eSIM is a digital SIM card. eSIM functions the same as a plastic SIM card but is built into your phone.

Order Sim Only eSIM now

KPN & Simyo Compleet

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Up to 10 GB extra per month for free with Simyo Compleet

Up to 10 GB extra per month for free with Simyo Compleet

Do you live at an address with KPN fixed internet? Then you'll receive up to 10 GB extra per month for free.

Order Sim Only with Complete

Service

Your first invoice explained

Your first invoice explained

Don't worry, that's because of the subscription fees you pay in advance and possible connection fees. Those are one-time extra costs.

More details on your first invoice
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Spam or Simyo?

Text messages from Simyo Called by Simyo? How to recognize Simyo e-mails E-mails with payment links FAQ
Stay alert for phishing, smishing and spoofing

Stay alert for phishing, smishing and spoofing

Phishing, smishing and spoofing are big problems these days. It’s always important to look closely at every message or phone call you receive. At Simyo, your security comes first. That’s why we explain how to protect yourself against fraud and spot Simyo spam. This way, you know how to verify whether a text message, call or e-mail really comes from us. Still in doubt? Always contact our customer service.

More about phishing, smishing and spoofing

Warning: these phishing messages are currently in circulation

Some phishing messages are being sent that use the Simyo name without permission. If you receive such messages, ignore them. Do not click on the links and never share bank account details or passwords. Block the sender and delete the spam. Always check if an SMS really comes from Simyo. And when in doubt, check your Mijn Simyo App or log in to your account on our website.

Spam text messages
At the moment, several spam SMS messages are being sent in the name of Simyo. Here are some examples:

“Simyo: Update your contact details…”

You may receive a message asking you to update your account information through a suspicious link:

“Simyo: Update your contact details to continue using our services: [link].” (NL: Simyo: Update uw contactgegevens om onze diensten te blijven gebruiken door naar: [link].)

“Simyo: An eSIM has been requested…”

Some users have received an SMS about a fake eSIM order, even if they never requested one.

“Simyo: An eSIM has been ordered for your account. If this does not apply to you, go to: [link].” (NL: "Simyo: Er is een E-SIM besteld voor jouw ruimte. Als dit niet op u van toepassing is, ga dan naar: [link]")

“Simyo: Automatic payment failed…”

Scammers also send texts saying your last invoice was not paid, including a link to a fake website that looks like Simyo and will try to get your payment details.

“Simyo: The automatic payment of your last bill failed. Please update your payment details here: [link].” (NL: "Simyo : de automatische betaling van uw laatste factuur is mislukt. Gelieve uw betalingsgegevens bij te werken op : [link]")

Important: When a real payment fails, Simyo will only send you an SMS with a link from api.talos.kpn.com, the same one you can find in your account in the app. We will never ask you to type in your bank or password details through an unknown website.

SMS messages from Simyo

Besides service updates, you may also receive text messages from us for other reasons. Always stay alert and check the sender. Simyo uses only shortcodes 1210, 1266 and 1330, shown as “Simyo” in your phone. We do not use 06-numbers.

Customer surveys

Sometimes we ask our customers to take part in an online survey. The link always ends with mwm2.nl. Always check this link carefully.

Number transfer request

If you ordered with number transfer, you’ll receive a verification code by SMS from 1210 to confirm your request.

Called by Simyo?

Called by Simyo?

One of our team members may call you back after you’ve contacted customer service. This will only happen from the number 085-0703130. We will never ask for passwords, PUK codes or confirmation codes. If you suspect fraud, hang up immediately and call us back yourself.

Back to customer service

How to recognize an e-mail from Simyo?

You can recognize a Simyo e-mail by these signs:

Sender

Sender

All e-mails from Simyo come from addresses ending in @e.simyo.nl or @simyo.nl. If you see another address, delete it right away.

Personal information

Personal information

We will never ask you for bank account numbers, card numbers, or passwords in an e-mail. If you contacted us yourself to change something in your account, we may ask you for additional details to complete your request.

E-mails with a payment link

Sometimes we include a secure payment link in our mail. Below, we'll explain when we do so. The same applies here: first check the sender carefully and don't just click on a link. If you have any doubts, log in to Mijn Simyo .

Automatic payment failed

If your invoice could not be paid, we send a reminder with a secure iDEAL link from api.talos.kpn.com. You’ll also find this link in your Mijn Simyo app .

Blocked due to high usage

If your subscription is blocked because of unusually high costs , you’ll get both an SMS and an e-mail. You can then pay through the official link in the Mijn Simyo app or in your account to unlock your phone service.

Question?
Answer

Which phishing messages are circulating right now?

We keep an updated list of recent phishing messages that misuse the Simyo name. If you get such a message, ignore it, block the sender, and delete it. Always check if the e-mail is really from @simyo.nl or @e.simyo.nl.

Spam text messages example:

Right now, spam SMS messages are being sent out in Simyo’s name.

For example, some texts ask you to share personal details through an unsafe link: "Simyo: Update your contact details to continue using our services by visiting: [link]"

There are also messages being sent about an eSIM request. These go to both Simyo and non-Simyo customers. The message says: "Simyo: An eSIM has been ordered for your account. If this does not apply to you, please go to: [link]"

Note: Don’t click on the links in these messages, and never share your personal information.

Phishing emails

At the moment, there are also fake emails circulating about confirming a registration with Simyo. Be careful: these emails are not from us. Don’t click on any of the links. Always carefully check the sender’s email address to make sure the message is really from Simyo.

Warning: phone scams with eSIM

Some scammers call customers, claiming your SIM card will be blocked unless you switch to eSIM. They then ask for your confirmation code to gain access to your account.

This is not Simyo. We will never ask for an eSIM code. If you suspect a scam call, hang up and call us back directly at 1200 or 0800-8007.

How can I prevent phishing on my mobile phone?

On our fraud page , we explain how to spot phishing, spoofing and smishing. Follow our guide to protect your smartphone, tablet, or other devices from fraud.

How can I stay safe online with my phone?

We value your online security. On our “Safe online” page, we explain how to keep your connection secure, use the right settings, and avoid extra costs or scams when using your subscription.