Extra service from Simyo
Our service goes one step further
What is Extra service?
We're treating our customers to something extra. We've been known for our customer service for years. And now we're taking it to the next level: EXTRA service.
scores 8.9
During Extra service, our customers can come to us with all their questions and problems. Not just about your phone (subscription), but anything we can help you with. Can we patch your bike tire or replace a light bulb? Nothing is too crazy. That's real EXTRA (customer) service.
What can we help you with?
Small, relatable and close to home works best. Think of things like:
How does it work?
Sign-up
Good to know
Selection
Feedback
Extra service, not just a campaign
At Simyo, service has been part of everything we do for more than 20 years. And sometimes we go just that one step further than you expect. Curious about more stories? Check out simyo.nl/blog/extra-service
A mother called on behalf of her daughter, who was going through a tough time. We sorted everything out and sent a card and a small gift.
An older customer couldn't get her internet working. We dropped by and fixed it together.
A customer called after losing her son. We took the time and sent a sympathy bouquet as a sign of support.
An elderly lady needed help with her SIM card. We dropped by and sorted it out together.
A gift didn't arrive on time. That same day, we sent a gift voucher with a card.
Installing the eSIM was tricky, but it worked out in the end, with a personal thank-you.
38 times the best
mobile provider according to
the Consumers Association!
Question?
Answer
Do you take on all requests?
Do you take on all requests?
No. We pick a number of requests. That way, it stays doable and we can do it properly.
When will I hear from you?
When will I hear from you?
If we select your request, we'll contact you by 19 May at the latest.
Will you be filming?
Will you be filming?
Yes, the campaign is filmed and the footage is used on our social media. By taking part, you give your permission for this.
What kind of requests fit best?
What kind of requests fit best?
Small, relatable requests. Think of something in and around the house, or something you've been putting off for a while.