Everything about your Simyo voicemail

What is voicemail?

Voicemail is the answering machine on your mobile phone. People can leave you a spoken message when you’re not available. These voicemail messages aren’t saved on your phone, but in your voicemail inbox. You can always access your voicemail settings by calling the voicemail number 1233.

Set up and listen to your Simyo voicemail

These are the most common options to set up your voicemail with Simyo.

Turn voicemail on or off

Turn voicemail on or off

To activate voicemail, call 12331 or send an SMS with “AAN” to 1233. To turn voicemail off, call 12339 or send “UIT” to 1233.

Personalise voicemail greeting

Personalise voicemail greeting

Call 1233 and press 1 in the main menu. Then choose between four different greetings for your voicemail messages.

Check voicemail messages

Check voicemail messages

Call 1233 to check voicemail and listen to your received messages. While listening, you can delete a voicemail, save it, or go back to the menu.

Simyo voicemail abroad

Listen to voicemail abroad

To check voicemail while abroad, call 1233 or +31612001233. The menu will ask for your password. You created this the first time you set up your voicemail.

Forgot your password?

No worries! Press * and you’ll receive your access code by SMS.

Turn voicemail on or off abroad

Abroad, you can only switch voicemail on or off by sending “AAN” or “UIT” to 1233.

Costs

Calling your voicemail number abroad costs the same as making outgoing calls from that country. Receiving voicemail messages is always free if you don't listen to them, even abroad.

Question?
Answer

What does it cost to listen to voicemail?

Listening to your voicemail isn’t free. You pay the same rate as for outgoing calls, also abroad. Receiving voicemail is always free if you don't listen to it.

What options do I have in the voicemail settings menu?

While listening to your voicemail messages, you can:

  • Save and go to next message (2)
  • Delete voicemail (3)
  • Message info (4)
  • Help (0)
  • Return to the main menu (*)

Option 1: Greeting

  • First personal greeting (1)
  • Second personal greeting (2)
  • Standard greeting with your name (3)
  • Standard greeting with your number (4)

Option 2: Voicemail settings

  • Reset voicemail password (1)
  • Playback settings (2)
  • Turn recording of messages on or off (3)
  • Notification settings (4)

Option 9: Language

  • Dutch (1)
  • English (2)

I can't turn my voicemail off. What can I do?

Turn it off by calling 12339 or send “UIT” via SMS to 1233. Is it still active? Switch your phone off for five minutes and try again. If it still doesn’t work, contact our customer service for further assistance.

Can I set or change my voicemail password abroad?

No, you can only create or reset a voicemail password while in the Netherlands. If you’re new to Simyo and haven’t done this yet, you won’t be able to use voicemail abroad. Want to change your code? In the main menu, choose option 2 (voicemail settings) and then option 1.

How do I check my voicemail from another phone?

  • Call your own number.
  • During your greeting, press *
  • Enter your number, then #
  • Enter your passcode.

You'll now be able to listen to your voicemail messages.

How do I check my voicemail from another phone?

  • Call your own number.
  • During your greeting, press *
  • Enter your number, then #
  • Enter your passcode.

You'll now be able to listen to your voicemail messages.

You'll now be able to listen to your voicemail messages.

Lost your code? Here's how to get a new one:

  • Call your own number.
  • During your greeting, press *
  • Enter your number, then #
  • Press # again. You'll receive an SMS with your password.

Do I get a notification when I have a new voicemail?

This could be a glitch on your phone. Try this quick test:

  • Put your Simyo SIM in another phone.
  • Put another SIM in your phone.
  • Turn both phones on and wait for the last notification.
  • Delete the SMS. Then put both SIMs back in their original phones.

Can I change my voicemail password?

Yes, absolutely. In the main menu, choose option 2 (voicemail settings), then option 1 to reset your voicemail password.